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Frequently Asked Questions About Cleaning Services in Kampala

Find answers to common questions about our cleaning services in Kampala, Wakiso, Entebbe, and the Central Region.

General Questions

Are your staff background-checked and insured?

Absolutely. All our cleaning professionals undergo thorough background checks and are fully trained. We are also licensed and insured, giving you peace of mind and protection.

What is your satisfaction guarantee?

We stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with any service, contact us within 24 hours and we'll return to fix it at no additional charge.

What makes you different from other cleaning companies in Kampala?

We combine professional expertise with personalized service. Our team is background-checked, fully trained, and uses eco-friendly products. We offer flexible scheduling, transparent pricing, and a satisfaction guarantee. Plus, we're locally owned and understand the needs of businesses and homeowners in Uganda.

Services

Are your cleaning chemicals safe for pets and children?

Yes! We prioritize safety and use eco-friendly, non-toxic cleaning products that are safe for pets, children, and the environment. All our products are pet and baby-safe while still being highly effective.

Do you bring your own cleaning supplies and equipment?

Yes, we provide all necessary cleaning supplies, equipment, and materials. You don't need to provide anything. However, if you have specific products you prefer, we're happy to use those as well.

What services are included in office cleaning?

Our office cleaning includes dusting, vacuuming, mopping, trash removal, restroom cleaning, disinfecting common areas, window cleaning, and supply restocking. We can customize the service based on your specific needs.

Pricing

How much do your services cost?

Pricing depends on the size of the space, type of service, frequency, and specific requirements. We provide free, no-obligation quotes after assessing your needs. Contact us for a personalized estimate.

Scheduling

What time do you arrive for cleaning appointments?

We offer flexible scheduling to accommodate your needs. We can schedule cleanings during business hours, evenings, or weekends. Our team will arrive at the agreed-upon time and work efficiently to complete the job.

How do I book a cleaning service?

You can book a service by calling us, sending a WhatsApp message, filling out our contact form, or emailing us. We'll schedule a consultation to understand your needs and provide a quote.

Do you offer one-time or recurring cleaning services?

We offer both! Whether you need a one-time deep clean, move-in/out cleaning, or regular weekly/monthly service, we can customize a plan that fits your schedule and budget.

Do I need to be home during the cleaning?

It's entirely up to you! Many clients prefer to leave instructions and let us work while they're away. Others prefer to be present. We can work with either arrangement and ensure secure access if needed.

Service Areas

What areas do you serve in Uganda?

We proudly serve Kampala, Wakiso, Entebbe, and the Central Region of Uganda. We also provide services to surrounding areas. Contact us to confirm if we cover your specific location.

Our Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with any service, contact us within 24 hours and we'll return to fix it at no additional charge. Your satisfaction is our top priority, and we're committed to making things right.

Still Have Questions?

Can't find what you're looking for? We're here to help! Contact us directly and we'll be happy to answer any questions.

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